Recent Why SERVPRO Posts

Insurance Agents Choose SERVPRO

4/16/2019 (Permalink)

One stop shop for all your needs!

Why Many Insurance Agents And Adjusters Use SERVPRO

SERVPRO of St. Louis Central has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of St. Louis Central. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of St. Louis Central performs pretesting on every loss so we can determine restorability.

Claims Inventory Service
SERVPRO of St. Louis Central can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Your Clients
A SERVPRO of St. Louis Central professional's job is to reassure your clients, perform quality service, and report to you quickly. We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of St. Louis Central’s documented, measured performance increases value for you, your agency, your managers, and your clients.

Here To Help 
The job of SERVPRO St. Louis Central is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all of your needs!

Call SERVPRO of St. Louis Central.

We Work Closely with Your Insurance Provider

2/28/2019 (Permalink)

When it comes to customer service, we make continual efforts to make sure that not only you are satisfied by all parties involved are happy with the services we provide. We stay in constant contact with your insurance adjuster, agent and carrier to make sure all parties involved are informed with the services we provide and the progress that is made during the claim. This is paramount to us! A perfectly satisfied customer is a repeat customer! The relationships that are forged by premier customer service provided to each and every home owner, business owner and insurance agent mean so much to us. It only takes one bad job to cancel out a thousand "great outcomes." We strive to make sure that doesn't happen. 

Storm Preparedness Steps

2/28/2019 (Permalink)

Storm Preparedness

If you are a homeowner in St. Louis, MO, you have probably thought about what might happen if a storm causes your house to flood. Planning is always important where storm safety is concerned, especially if you live in a flood zone. Here are four steps that you can take to prepare your home and family for a potential storm involving flood water.

1. Sign Up for Local Alerts

If your community offers an emergency warning system, sign up for it as soon as you can. Alerts are also provided by the Emergency Alert System and National Oceanic and Atmospheric Administration Weather Radio.

2. Determine Your Flood Risk

Do you live in a flood zone? If you don't know, it may be time to visit the Federal Emergency Management Agency's Flood Map Service Center online to find out. If it turns out that floods are a significant concern in your area, you will likely want to purchase flood insurance for your property.

3. Protect Valuables

Valuables can easily become damaged from flood water. Protect yours by keeping gutters and drains cleared, purchasing a battery-operated sump pump and moving said items to higher levels in your house. Important paperwork should be digitized and stored in a waterproof box to protect it from water damage in a flooded building.

4. Plan Your Escape

Having a smart escape route in place is important when a flood is threatening your home. Put a plan for emergency shelter in place, and practice various escape paths with your family on a regular basis. Having supplies such as batteries and medicine on hand is also very important.

Your first priority with flood water is to get yourself and your loved ones to safety. Your property also matters, but storm damage restoration specialists can typically help you resolve any damage that does occur. Planning ahead of time by following the steps above puts you in a better position to keep your family and your investments safer in a flood-related storm.

What to do with Belongings after a Disaster

11/29/2018 (Permalink)

Water and fire damage affect not only the structure of your house but also your belongings. SERVPRO of St. Louis Central understands that your home is more than a structure. Your furniture, clothing, keepsakes, and other belongings are important to you. Your belongings are important to us, which is why we provide the following to help restore and protect your belongings while we are restoring your home.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of St. Louis Central can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including the following:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

On-Site Storage

We have in-house storage where we can keep your belongings safe from further damage, and can provide cleaning and restoration services for your belongings. We have warehouses dedicated to storage where we can keep your items safe and secure. Your items will be placed in clearly identified and secured containers. You can rest assured that your items are being taken care of.

If your home and belongings need restoration services, rest assured that SERVPRO of St. Louis Central has you covered. We can pack out, store and restore your belongings. Give us a call today at 314-260-7177. 

Always be Prepared

11/28/2018 (Permalink)

Join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities. Learn how to be prepared.

Make and Practice Your Plan Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during and after an incident? Do you have an emergency supply kit? Make sure your family is informed and practiced in your emergency plan. Be sure to sign up for alerts and warnings for your area, and download other necessary apps to stay informed.

Learn Life Saving Skills Do you or someone in your family know CPR? Could you turn off your natural gas if necessary? Do you know how to take cover in an earthquake? Knowing these life saving skills could mean life or death in an emergency situation for you, your family or your neighbors.

 

24 Hour Emergency Service

11/20/2018 (Permalink)

Is water where it is not supposed to be in your home or business? This is not a situation that can wait. Immediate mitigation services are needed. Our dedicated technicians at SERVPRO of St. Louis Central are ready 24 hours a day, 7 days a week to help. You can expect an immediate response and quick action.

A speedy response reduces the migration of the water. That in turn reduced the amount of moisture absorbed by materials and contents in the affected area. These fast actions reduce the drying time, lessens the need for demolition, and keeps cost lower. We want to make sure you feel “Like it never even happened” as soon as possible.

Faster to Any Size Emergency

In many cleaning and restoration situations, immediate action is needed. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size emergency. An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of St. Louis Central arrives quickly and starts the water extraction process almost immediately.

Highly Trained Restoration Specialists

11/20/2018 (Permalink)

Training

We have always put a high priority into educating our team. That need is more important than ever today. SERVPRO is an IICRC certified firm with certified technicians. That means you can expect the very highest in standards and protocol to be used in your home or business.

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning